The Knowledge Network was set up in 2009 to provide blended training solutions for Thomson Reuters customers. Training up until that point followed conventional face-to-face method, where trainers would often base themselves on client sites and provide classroom-based courses and ad hoc one-to-one sessions for anybody who asked.
The Knowledge Network reduced the need for classroom-based courses by providing a series of webinars from expert trainers and recorded virtual sessions using Adobe Connect. These were complemented by an extensive library of e-learning modules that allowed Thomson Reuters customers to get expert tuition when it was convenient for them.
The instructional design approach for the e-learning was to create real-life scenarios using live data, and show users how Thomson Reuters products could improve their working lives. The instructional design team worked closely with trainers and other subject matter experts embedded in the product teams to produce a set of e-learning modules that were relevant to customers’ daily working lives, and offered them useful, informative, free product training.
There were two instructional designers on the e-learning team, and we divided responsibility for supporting various products between us. I was responsible for scripting, developing and project managing modules for Datastream, Thomson Reuters Dealing and transaction products, and for most of the Thomson Reuters Eikon 4 output.
The content was initially developed in Captivate and published in an XML/Flash wrapper. In the case of Eikon, mobile versions were also created using mp4 videos and XML wrappers.